Privacy Policy
Last updated: January 2026
1. Introduction
Suparena Software Inc. ("Suparena," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (suparena.ca) and services, including SportVideoReview.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Payment information (processed securely via third-party payment processors)
- Communication data (messages, feedback, support requests)
- Organization information (team name, role, organization)
2.2 Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, features used, timestamps)
- IP address and approximate location
- Cookies and similar tracking technologies
2.3 Video Analysis Data
When you submit YouTube videos for analysis, we process the video content through our AI systems. We do not store the video content itself—we only store the analysis results and metadata associated with your requests.
3. How We Use Your Information
- To provide and maintain our services
- To process your video analysis requests
- To communicate with you about your account and services
- To improve our products and develop new features
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (payment processors, cloud hosting, analytics)
- Legal authorities when required by law or to protect our rights
- Business partners with your consent
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Analysis results are retained for 12 months unless you request earlier deletion. You can request deletion of your account and associated data at any time.
7. Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Opt-out of marketing communications
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Suparena Software Inc.
Email: privacy@suparena.ca